1. Introduction

Connekct (“we,” “our,” or “us”) operates an AI-powered phone answering service for businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website at connekct.com and our services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

Information you provide directly

Name, email address, and phone number when you sign up or contact us
Business name, website, and industry when you onboard
Billing information processed securely through our payment provider
Any content you provide when configuring your AI agent

Information collected automatically

Usage data including pages visited, features used, and time spent
Device and browser information
IP address and approximate location
Cookies and similar tracking technologies

Call data

Phone numbers of callers to your business
Call recordings and transcripts (used to power your AI agent and deliver summaries to you)
Information captured during calls as configured by you

3. How We Use Your Information

To provide, operate, and improve the Service
To configure and train your AI phone agent
To deliver call summaries and transcripts to you
To communicate with you about your account, updates, and support
To process billing and payments
To comply with legal obligations
To detect and prevent fraud or abuse

We do not sell your personal information or your customers' call data to third parties.

4. Sharing of Information

We may share information with:

Service providers who help us operate the Service (e.g., cloud hosting, payment processing, analytics), bound by confidentiality agreements
AI infrastructure partners who power voice and language processing
Law enforcement or regulators when required by law or to protect our rights
Successor entities in the event of a merger, acquisition, or sale of assets

5. Call Recordings and Caller Data

Our Service records and transcribes phone calls to your business number. You are responsible for complying with applicable laws regarding call recording notice and consent in your jurisdiction. Connekct provides a default disclosure to callers that the call may be recorded; you should not disable this disclosure.

Caller data (phone numbers, names, and information shared during calls) is your business's data. We process it on your behalf to deliver the Service and do not use it for our own marketing purposes.

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Call recordings and transcripts are retained for 90 days by default; Pro plan customers may configure longer retention. You may request deletion of your data at any time by contacting us.

7. Security

We use industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies

We use cookies and similar technologies to maintain session state, analyze usage, and improve the Service. You can control cookies through your browser settings. Disabling cookies may affect some functionality.

9. Your Rights

Depending on your location, you may have rights to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Object to or restrict certain processing
Data portability

To exercise these rights, contact us at the email below.

10. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Connekct
Overland Park, Kansas, United States
garrick@connekct.com